1. Introduction

Magento Services UK ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website at magento-services.co.uk or contact us about our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

Contact Information: Name, email address, company name, and country when you submit our contact form.
Communications: Content of emails, messages, or other communications you send to us.
Website Usage: Technical data including IP address, browser type, pages visited, and referral sources via cookies and analytics tools.

3. How We Use Your Information

We use your personal data to:

Respond to your enquiries and provide the services you've requested
Send you project quotes and proposals
Communicate about ongoing projects
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Legitimate interests: Responding to business enquiries and improving our services.
Contract performance: When processing data is necessary to fulfil a contract with you.
Consent: Where you have given explicit consent for specific processing.

5. Data Sharing

We do not sell your personal data. We may share your data with:

Our development team members who need access to deliver services to you
Service providers (email, analytics) who process data on our behalf under data processing agreements
Legal authorities where required by law

6. International Transfers

Our development team is based in India. When your data is transferred internationally, we ensure appropriate safeguards are in place in compliance with UK GDPR requirements.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Enquiry data is typically retained for 3 years. You may request deletion at any time.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data ("right to be forgotten")
Object to processing of your data
Data portability
Withdraw consent at any time

To exercise any of these rights, please contact us at info@magento-services.co.uk.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. We use Google Analytics for anonymised traffic analysis. You can control cookie preferences through your browser settings.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

info@magento-services.co.uk

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.